So… a few years back we decided that our Sears Kenmore washer and dryer of 20 years should be replaced. Both had been real work horses. I grew up with good old Sears Kenmore appliances and so did my wife. So we bought a new Kenmore washer, dryer plus a fridge.
The fridge broke after five years. I called Sears for service and it was going to be 5 days before they could get someone out to look at it with a charge of $175 for the visit. I looked in the phone book, called a local guy who was there in 30 minutes. He replaced the broken part and the fridge was running again. Cost $80. He told me that the part that failed was cheap and not meant to last very long. He replaced it with a much better heavy duty part.
Then a year or so later the drum on the washer went out. The repair guy told us it was our fault because we must had been using too much soap. Yeah right… My wife uses low sudsing soap, as recommended by Kenmore. Although the part was covered under the warranty the repair cost wasn’t – chalk up another $400. Now three years later the drum is broken AGAIN. I’m not even going to try to repair it. We are going to get another washer and it won’t be from Sears and it won’t be a Kenmore.
The fridge broke after five years. I called Sears for service and it was going to be 5 days before they could get someone out to look at it with a charge of $175 for the visit. I looked in the phone book, called a local guy who was there in 30 minutes. He replaced the broken part and the fridge was running again. Cost $80. He told me that the part that failed was cheap and not meant to last very long. He replaced it with a much better heavy duty part.
Then a year or so later the drum on the washer went out. The repair guy told us it was our fault because we must had been using too much soap. Yeah right… My wife uses low sudsing soap, as recommended by Kenmore. Although the part was covered under the warranty the repair cost wasn’t – chalk up another $400. Now three years later the drum is broken AGAIN. I’m not even going to try to repair it. We are going to get another washer and it won’t be from Sears and it won’t be a Kenmore.
We aren’t going to buy a Kenmore just from our experiences, but I’ve talked to friends and co-workers and I’ve heard very similar Kenmore horror stories. I guess this is just an example of another good old American name that isn’t worth a darn anymore.
Ken
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