Started a Facebook Page But Now What?

Facebook Tips for Business





Infographic by Joseph Klaas

While those of us who indulge in Facebook may share a little too much on the personal side, Facebook is still a good tool for your organization. If used effectively and strategically, Facebook can be a great place to build your brand, promote your organization or lead community outreach programs. If you’re considering diving into social media, some tips on the do’s and don’ts on Facebook are listed below. Remember, each social media tool has a different purpose, but I’m only focusing on Facebook and how to use it as a platform for your organization.

• Do post regularly. You want to be relevant and dynamic. With social media, you need to be seen on a regular basis to be remembered. With so many competing posts, it’s easy to get lost in your friends’ newsfeed if you post infrequently.


• But with that said, don’t spam your friends. Too many posts can overload people with too much information and turn them off. It’s best to spread the information out so that you aren’t posting more than once a day (at the most), or your friends might hit the “unlike” button.


• Genuinely interact with your friends. Being a participant and engaging your friends in the conversation is the best way to build trust on Facebook. Some comments may not require an answer, but make an effort to acknowledge them and make them feel heard.


• Don’t neglect or ignore questions on your page. I think this is a no-brainer. Doing this gives the impression that you don’t care.


• Post conversation starters or ask a question. This helps keep the dialogue moving. You might even think about what you want to know from your audience and start a poll. Create a list of questions or topics ahead of time for those down times you may not have as much to post.


• Don’t restrict your friends’ ability to post comments. This one is tricky since I understand the issues and legal concerns organizations may have about allowing people to freely post anything on their page. But to do this may alienate friends who want to engage with you. This ultimately defeats the purpose of you being on Facebook. Trust that your friends will behave and post relevant comments and concerns. Respond immediately if they do misbehave. If need be, delete the post. Your responsiveness and how you handle an inflamed comment will mean more to your friends and impress them than a wall of information that says you’re not good enough to talk to me.


• Offer something of value. People are overloaded with information. Why should they take the time to read what you write if it doesn’t have any value to them, even if it is just a joke or a different way of looking at something.


Now you have some of the basic business essentials to prepare your organization to meet new friends. Have fun (social) networking!





~Muriel